GBS is committed to the success of our clients and aims to provide exceptional service in helping them achieve mutually agreed-upon goals. To demonstrate our commitment, we offer a 100% money-back guarantee if we, along with our affiliate partners, are unable to help you achieve the three goals we jointly establish. This guarantee is subject to the following terms and conditions:
Eligibility for Guarantee
- Agreed Goals & Terms: The specific goals and implementation plans will be detailed and mutually agreed upon in writing at the commencement of the service contract.
Conditions that Void the Guarantee
The guarantee will not be honored under the following circumstances:
- Contract Termination: The client ends the contract prematurely or fails to make all payments to GBS, or their affiliates, as and when they are due.
- Client Accountability: The client does not uphold their accountabilities or implementation duties during regular meetings with GBS or affiliates.
- Support and Sponsorship: The client fails to provide necessary support or act as a sponsor, or does not assign key personnel to implement agreed-upon strategies.
- Non-Responsiveness: The client does not respond to communication within 48 hours, except under extreme circumstances.
- Enforcement of Accountability: The client does not enforce subordinate accountability or fails to address negative or ineffective behavior within their organization.
- Market or Industry Downturn: An economic downturn or specific industry decline occurs over at least two consecutive quarters that impacts the client's business performance.
- Misrepresentation: The client has made incorrect assumptions or misrepresented facts to GBS or affiliates, whether knowingly or innocently.
- Under-Commitment: The client does not invest the necessary time or resources to complete required work.
- Personnel Availability: Key personnel are absent due to vacation, illness, emergencies, or other reasons and do not execute strategies within the agreed timeframe.
- Competitive Landscape Changes: A competitor makes an unexpected move that significantly alters the industry landscape.
- Technological Changes: New technologies emerge suddenly, or existing technologies that the plan relied upon fail.
- Client's Key Customer Loss: Significant desertion of key clients affecting the client's ability to meet goals.
- Material Changes Notification: The client fails to notify GBS, or their affiliates, within 48 hours of any situations that could materially affect the agreed implementation plan's success.
Additional Terms and Conditions
- Modifications: Any modifications to the agreed goals or implementation plans must be mutually agreed upon in writing.
- Documentation: The client must maintain accurate and complete records of all relevant communications and actions taken regarding the implementation.
- Confidentiality: Both parties agree to maintain confidentiality regarding each other's proprietary information, except as required by law.
- Dispute Resolution: In the event of disputes regarding the guarantee or its terms, both parties agree first to seek resolution through negotiation or mediation before pursuing litigation.
- No Waiver: The failure of GBS to enforce any provision of these terms shall not be deemed a waiver of its right to enforce that provision or any other provision in the future.
- Severability: If any part of these terms and conditions is found to be unenforceable, it shall not affect the validity or enforceability of the remaining provisions.
- Entire Agreement: These terms and conditions, along with any written agreements or appendices related to specific goals and plans, constitute the entire understanding between GBS and the client regarding the money-back guarantee.
By availing of GBS's services, the client acknowledges and agrees to adhere to these terms and conditions to be eligible for the 100% money-back guarantee.
Contact Information For any questions regarding these terms and conditions, please contact GBS at [Contact Information].